Hotel Information

Where is the hotel located?
Imerovigli, Santorini 84700 Greece
What is the hotel phone number and email?
Resort Phone: + 0030 2286021300
Email: san.reservations@aubergeresorts.com
Can I text the hotel?
No, text communicate with the hotel is not currently available.
What time is check in and checkout at the hotel?
Check in is at 3:00 PM and check out is at 11:00 AM. local time.
Is there a late check-out fee?
Late check out may be requested and is subject to availability. Late check out fees apply beginning at 2:00 PM.
Total rooms
22 Suites/Rooms and 1 Two Bedroom Villa
Total suites and residences
1 Two Bedroom Villa with private pool, 2 Grace Suites with Plunge Pool, 1 VIP Suite with Plunge Pool, 2 Superior Suites with Plunge Pool, 6 Junior Suites with Plunge Pool, 7 Deluxe Room with Plunge, 1 Junior Suite and 1 Deluxe room, and 2 Infinity Suites.
Smoking
Grace hotel is a non-smoking property indoors. Outdoor smoking is allowed at private balconies restaurant and bar.
Parking
Self service parking is available.
Cancellation Policy
Cancellation policies vary depending on the dates of your reservation, the offer or room type selected. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance please contact the hotel directly.

Is there anything new or noteworthy about renovations?
There are no upcoming renovations scheduled for Grace hotel.
Seasonal Closures
Property typically remains closed November till 14th April.
Can I dine anywhere in the resort?
If not a resident, only at the Restaurant and Bar.

The health and safety of our guests and employees are of the utmost importance to us. Please call + 0030 2286021300 or email reservations at san.reservations@aubergeresorts.com with questions and for more information.

Can the hotel pick me up?
Pick-ups are pre-arranged with the concierge. Additional fees apply.
How far is the hotel from the airport?
Grace Hotel is 9km (20 mins by car) from Airport
Does your resort offer a shuttle service?
Yes 100 Euros each way
What are the various costs for a limo/taxi/town car etc.?
This varies depending the destination on the island and the type of car. Prices may range between 25 – 45 Euros.

What Currency is Accepted?
Currency accepted is the Euro.
What are the Accepted Payment Options?
American Express, MasterCard and Visa
Is there a cost for additional guests in room?
There is not a cost for additional guests in the room.

What is the pet fee?
With the exception of support animals pets are not allowed at Grace Hotel
Support animals allowed?
Yes, support animals are allowed.
Are there any weight or breed limits?
Yes, animals should weigh no more than 15kg.

Do you have laundry and dry cleaning facilities?
Yes, we have an external laundry and dry cleaning facility
How do I get my clothes pressed?
This can be coordinated with the concierge team. Additional fees apply.
Do you have a lost and found?
Yes, Grace hotel does have a lost and found. Please contact the concierge with questions.
What does your turndown service entail?
Turndown includes a preparation of the guest room for evening and preparation of the bathroom for the morning. The room and bathroom are refreshed as part of this service while extra amenities are placed in the room.
How frequent is housekeeping?
Housekeeping is twice daily, morning and evening turndown service unless requested otherwise. Towel change upon request.
Is there a cost for laundry?
Laundry services are priced individually.
Laundry pick up time and time to finish?
Varies depending on the guest requirements.

Do you have residences for sale here?
No, there are not any residences available for sale.

Do you have babysitting/child care available?
Yes, our Concierge can assist with any child care services.
Do you have a children’s menu?
Yes, a children’s menu is available in all restaurants and in room dining.
Do you have cribs?
Yes, cribs are available for the Villa only.
Do you have highchairs?
Yes, a highchair is available upon request.
Do you provide custom itineraries?
Yes, our concierge can provide a custom itinerary.
Do you have a minimum age requirement for guests?
Yes, 14 years of age. Children below the age of 14 years old are allowed only in The Villa.

Pool Available
Yes, the pool is open 11:00 AM – 6:00 PM
Spa on Site
No, there is not a spa on-site.
Fitness Center on Site
Yes, there is a fitness center available at the property
Tennis Information
No, there is no tennis available on-site
Golf Information
No, there is no golf located on-site.
Other Wellness
There is a yoga and Pilates studio available at the property.

Hotel Information - Grace Hotel